1. Introduction

CASOVA values your privacy and is committed to handling your personal data with care and transparency.

This Privacy Policy explains how CASOVA collects, uses and protects personal data when you visit our website, contact us or submit a request through our Free Property Audit form.

For questions regarding this Privacy Policy or the processing of your personal data, you can contact us at:
 

CASOVA
Brussels, Belgium
hello@casova.co

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2. Personal data we collect

Depending on how you interact with CASOVA, we may collect the following information:

Information you provide directly, including:

• Name

• Email address

• Telephone number, if provided

• Property location

• Number of properties

• Services you are interested in

• Information you voluntarily provide about your property, needs or objectives

• Any other information you provide when communicating with CASOVA

Technical information may also be collected when you visit the website, such as your IP address, device and browser information and information relating to the use of the website.

Further information regarding cookies and similar technologies is provided in our Cookie Policy.

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3. Why we use your personal data

CASOVA may process your personal data in order to:

• Respond to enquiries and communicate with you

• Process Free Property Audit requests

• Understand your property and management needs

• Prepare or discuss a suitable management approach or proposal

• Provide requested information about CASOVA and its services

• Manage potential and existing client relationships

• Operate, secure and improve the website

• Comply with applicable legal obligations
   

4. Legal basis for processing

Depending on the circumstances, CASOVA processes personal data on one or more of the following legal bases:

• Pre-contractual measures: where processing is necessary to respond to a request or take steps before entering into an agreement.

• Legitimate interests: where processing is necessary for the operation, security and development of CASOVA and its services, provided that these interests do not override your rights and freedoms.

• Consent: where you have expressly provided consent for a specific purpose, where required.

• Legal obligation: where processing is necessary to comply with applicable law.
   

5. How long we keep your data

CASOVA keeps personal data only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Enquiries and Free Property Audit requests that do not result in a client relationship will generally be retained for a maximum of 24 months after the last meaningful contact, unless there is a legitimate reason or legal obligation requiring longer retention.

If a business relationship is established, certain information may be retained for longer where necessary for contractual, administrative, accounting or legal purposes.
 

6. Sharing of personal data

CASOVA does not sell your personal data.

Personal data may be shared with trusted service providers where necessary to operate the website, communicate with you or provide our services. This may include website hosting, IT, email, forms, analytics or other technical service providers.

These providers may process personal data only where necessary for the services they provide and subject to applicable data protection requirements.

Personal data may also be disclosed where required by law or a competent authority.
 

7. International data transfers

Some technology providers used by CASOVA may process or store personal data outside the European Economic Area.

Where this occurs, CASOVA relies on appropriate safeguards required under applicable data protection legislation, where necessary.
 

8. Your rights

Under applicable data protection law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete personal data

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing

• Request data portability where applicable

• Withdraw your consent at any time where processing is based on consent

The availability of these rights may depend on the circumstances and legal basis of the processing.

To exercise your rights, contact hello@casova.co.

CASOVA may request additional information where reasonably necessary to verify your identity.

You also have the right to lodge a complaint with the Belgian Data Protection Authority.
 

9. Security

CASOVA takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system or method of electronic transmission can guarantee absolute security.
 

10. Third-party services and links

The website may use third-party services or contain links to external websites.

CASOVA is not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies when visiting them.
 

11. Changes to this Privacy Policy

CASOVA may update this Privacy Policy when its services, website or legal obligations change.

The latest version will always be available on this website, together with the date of the most recent update.
 

12. Contact

For questions about this Privacy Policy or the processing of your personal data, please contact:
 

CASOVA
Brussels, Belgium
hello@casova.co


Last updated: September 2026